Delivery
We deliver garden machinery across the UK, from lawn mowers and chainsaws to professional and commercial machines, we ensure every order is delivered safely and efficiently. With delivery options tailored to the size and type of equipment ordered. Larger machines are securely palletised, while smaller items are carefully packaged for courier delivery.
If you have specific delivery requirements or need assistance arranging delivery for larger or specialist equipment, our team is happy to help. Contact us for advice before placing your order.
Machines
Free assembly, testing and handover for click & collect from our showroom.
Free assembly, testing, delivery and handover for any YO Postcode delivery address (Delivery date to be advised, Click & Collect is available if preferred).
Machine orders from surrounding postcodes such as (but not limited to) LS, WF, HU, HG, DN, DL, TS can be actioned subject to a delivery charge depending on the machine in question. Please contact us directly if you wish to order a machine from one of these postcodes.
Machine orders with delivery address postcodes not stated will be contacted to discuss delivery. (machines will be delivered in the OEM packaging and will require assembly) we will be on hand to help you with any questions you may have regarding assembly or operation.
Parts & Accessories
Orders placed before 1pm Monday-Friday will be processed the same day. Orders placed after 1pm will be processed the following day or the first working day following a weekend. (excluding Bank Holidays).
To avoid confusion, “Despatch” times and “Delivery” times are different. Our despatch times allow us to pass on your order to our delivery agent before delivery. For example, Our Next Day delivery service allows us 1-2 working days to hand over to our agent who will then aim to deliver the following day. The majority of our orders are usually despatched and delivered within the time frames listed above, barring any outside issues.
Delivery costs are per order regardless of size, value, weight or number of packages.
Stock Levels
Items that are showing as “Available for Next Day Delivery” are held at our shipping warehouse and can usually be despatched to addresses within mainland UK (excludes Scottish Highlands) on the same day if ordered before 1pm (excluding weekends and bank holidays). Please select “UK Priority” if you require this service.
Parts showing as “In Stock” are typically stocked in the UK by our supplier and are usually despatched by us within 2-3 days of receipt of order.
Our stock availability is regularly updated to ensure it is as accurate as possible but it is not a live feed. In the unlikely event of us not being able to despatch your order in the allotted time you will be notified as soon as possible.
Delivery to Countries outside the UK:
Due to issues beyond our control, we are currently unable to process any international orders.
Specialist or Extraordinary Replacement Parts:
Where delivery may be delayed due to an extraordinary or specialised part order you will be notified on ordering. The delivery rate will still be charged and you will benefit from priority carriage, as soon as the product returns to stock it will be despatched on a next working day delivery.
RFQ enquiries:
Please note – we do not accept or respond to email enquiries for RFQ. Prices are listed on the relevant part information page and we cannot offer further discounts on these prices. Orders are to be placed through the website and paid for at time of ordering.
Trouble-Free Returns
Goods may be returned for refund within 14 days of delivery, after receiving written acceptance from CGM/HHS if all the following criteria is met;
Items must not have been fitted/used and must be in the original and undamaged packaging and be in a re-saleable condition.
DO NOT write on the item packaging, this renders the item NOT re-saleable.
The customer is responsible for ensuring goods are correctly packaged.
We cannot accept items for return that have been damaged in transit to us.
Your original order number (#00000) must be clearly marked on the EXTERNAL packaging (NOT the Item’s original packaging)
If you require any further assistance from a member of our team about your return, please email “[email protected]”.
Goods must be received back at our warehouse within 30 days of your order being received.
CGM/HHS disclaims any liability for goods returned without their written consent.
CGM/HHS disclaims liability for damage/loss to any order return whilst in transit.
CGM/HHS reserves the right to charge a 20% handling charge where this is justified i.e. items that have been imported specially.
A successful return will be refunded within 5 days of the item being received by us.
Returns address
CGM Web Orders Returns
12-13 Town Green Lane
Settrington
Malton
North Yorkshire
YO17 8NR
